Frequently Asked Questions

Why should I have my carpets cleaned?

There are many reasons to have your carpet and upholstery cleaned:

  • Carlos A. Carrillo Health – Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.
  • Mulanje Life of Your Carpet – Can be greatly extended by simple routine professional cleaning.
  • Appearance – Maintain the original look and luster of your carpet with regularly scheduled cleanings.

How often should I have my carpets cleaned?

Residence Type and Cleaning Frequency as Listed Below:

  • 2 Persons, (non-smoking) – 6-12 months
  • 2 Persons (smoking) – 4 months
  • Young Children – 6 months
  • Young Children (w/ Pets) – 3-6 months

How often should I have my furniture cleaned?

The EPA currently has issued no guidelines on the recommended cleaning frequency for upholstery. Until such a guideline has been issued , Premier recommends that you have your upholstery cleaned every other time your carpet is cleaned. Example: if your carpets get cleaned every six months, your upholstery should be cleaned once a year.

Which method of carpet cleaning is best?

No one method is best for every situation, but “steam” cleaning is the recommended method in most situations. That is why it is the recommended method of most carpet manufacturers, and by our company.

Do you use truck mounted equipment?

Yes, the only thing that comes into your home is a couple of hoses. All of the contaminants are exhausted outside of your home.

Where does all the dirt go?

A recovery tank located inside our truck, to be disposed of in accordance with all local laws.

Should I move anything?

Yes, you should remove from the areas being cleaned, all nick knack and breakables. If you want bookshelves, etc. moved you must remove all contents first.

Do you move furniture?

We will move most furniture (sofas,chairs,tables, etc.). Discounts may be given for vacant (empty rooms), or traffic areas only. *We will not move musical instruments, grandfather clocks, most beds, full china hutches, full bookshelves, entertainment centers, pool tables…our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.

Our dry times typically range from 2 - 6 hours. Dry times can be affected by many factors including weather, humidity, and airflow.

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Are the products you use safe?

Yes, we use the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are the best we can buy.

Are your technicians experienced?

Yes, our technicians are trained for 1 to 2 years before they are cleaning with out other techicians and have attend courses, seminars, and schools across the country to keep current on the latest in cleaning technologies.

Will you remove all my stains?

Let me start by defining the difference between a spot and a stain: a spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.The foreign material is on, or around the carpet fiber a stain is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. The foreign material has penetrated ‘soaked into’ the fiber and has changed or damaged the fiber itself. Some stains may be very difficult or impossible to remove.

Does cleaning your carpet make it wear out faster?

No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.

Does your process restore the original feel of my carpet?

Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.

Should I have a fabric protector applied after cleaning?

Yes, most carpet manufacturers recommend that you have a protector applied after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.

My carpet is really old, should I replace it?

With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.

Which provides better indoor air quality: hardwood, or carpet?

Carpet actually acts like a ‘filter’ trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.


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Seattle, Bellevue, Tacoma, Milton, Puyallup,
Federal Way and Gig Harbor Areas.
Since 1989!